Hilton Turns Employee Data into Benefits That Matter
9/21/20261 min read
Hilton, a U.S.-based multinational hospitality company, ranked among the top three on Fortune’s 100 Best Companies to Work For® for eight consecutive years.
Hilton uses multiple sources of data to determine the benefits employees value most:
Annual employee surveys: Hilton surveys employees worldwide using both closed- and open-ended questions to identify known and emerging needs.
Program utilization and feedback: The company tracks employee feedback and benefit usage after introducing or changing programs. Low-utilization benefits may be discontinued.
Focus groups: Small-group discussions provide deeper insights into employees’ preferences.
Employee committees: Employee representatives communicate their expectations and preferences directly to senior management.
Recruiter feedback: HR meets with recruiters to learn what benefits job candidates seek but Hilton does not currently offer.
Industry benchmarking: Hilton continuously compares its benefits package with those offered by other hospitality companies.
***Bibliography***
· Great Place to Work® Institute. (n.d.). Hilton. Great Place to Work® Institute. https://www.greatplacetowork.com/certified-company/1000367
· Mayer, K. (2024, August 8). With hundreds of benefits now in the mix, how can employers decide what to offer? Society for Human Resource Management.https://www.shrm.org/topics-tools/news/all-things-work/with-hundreds-of-benefits-now-in-the-mix--how-can-employers-deci
· Mayer, K. (2024, August 29). Hilton’s strategy for becoming a best place to work: Betting on benefits. Society for Human Resource Management. https://www.shrm.org/topics-tools/news/benefits-compensation/hilton-s-strategy-for-becoming-a-best-place-to-work--betting-on-